FAQs
Q. Are your parts new or used?
A. Both! The majority of our inventory is sourced from Modder's like you. We strive to source the best parts in excellent condition, but we also purchase parts that may show light signs of use. Any major defects are identified in our photography and/or our product descriptions.
We also sell brand-new parts mainly under our "Permanent Collection". These are premium parts made and manufactured by Secondhand Mods. We also purchase new parts from other suppliers, often under the condition that they are not named explicitly on our site. These are marked as "new" and listed under an "Unknown" vendor.
Q. Do you buy parts from other watch modders?
A. Yes! We are always looking to partner with fellow modders to help stock our inventory. We purchase our parts outright and offer our sellers an option of cash or store credit. Contact us at info@secondhandmods.com to learn more.
Q. Do you guarantee part compatibility?
A. We can only guarantee part compatibility with parts purchased from our Permanent Collection.
Due to the extensive variety of watch parts and the slight variations that can exist even among similar components, we cannot guarantee that the parts we sell are compatible with other watch parts, brands, or models. It is the buyer’s responsibility to verify fit and compatibility before purchase.
We are happy to provide additional measurements, photos, or other details upon request to help you make an informed decision.
Please don’t hesitate to reach out with any questions prior to placing your order.
Q. I've noticed that your pricing changes week-to-week. Why is that?
A. Although we try to keep our pricing as consistent as possible, because we procure our parts from a number of different sources and countries, pricing may fluctuate in either direction from time to time.
Q. Where do you source your parts from?
A. We keep the exact sources of our parts and the methods we use to procure them private. We can tell you that they come from a variety of sources, from large suppliers to individual sellers all over the globe.
Q. I noticed a part that was incorrectly labeled or described. What's up with that?
A. Although we go to great lengths to our best to correctly identify and verify our parts' authenticity and supplier information, we do occasionally make mistakes! We are human, after all, and our intent is never to deceive or cheat our customers in any way. If you think we made a mistake, email us at info@secondhandmods.com and we'll happily take a look at the discrepancy.
Q. Does Secondhand Mods cover customs fees and/or VAT taxes?
A. No. Any customs or VAT taxes are the responsibility of the customer. Secondhand Mods does not cover any additional taxes or customs fees.
Q. My question wasn't mentioned here. Who can I contact for an answer?
A. You can contact us directly at info@secondhandmods.com.
