Returns & Exchanges
RETURNS
Although we hope every purchase is a successful one, we know things happen and minds change. In these circumstances, we will honor a refund, store credit, or exchange provided the purchased items are returned within 14 days in the original packaging and their original condition.
Any part that has been used or modified will not be eligible for return.
Items for return should be packaged securely with your name, order details, and return confirmation. We recommend returns are sent by a tracked mail service as we cannot be responsible for returns lost in transit.
PARTS NOT ELIGIBLE FOR RETURN
Some items cannot be returned such as on-sale items, limited edition or vintage parts, gaskets, and movements. Please get in touch if you have questions about your specific item.
STARTING YOUR RETURN
We’ve partnered with Re:Do to provide a seamless and affordable return process. Click the portal link below to begin your return.
Unless you have opted into the Re:Do at checkout, return fees are the responsibility of the buyer. Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit, refund, or exchange will be processed and an email confirmation will be sent to you.
For any issues, contact us at info@secondhandmods.com
INCORRECT ORDERS
If you were sent an incorrect or defective part, please contact us directly at info@secondhandmods.com. Incorrect orders are eligible for full refunds upon return of the part(s), confirmation that they were incorrect and that they are in their original condition.
We reserve the right to refuse returns of items when they do not meet the conditions defined above.
LOST OR STOLEN ORDERS
If your package has been lost or stolen but the tracking of your order has been marked as "Delivered" by the package carrier service, no refund will be issued. Lost or stolen orders that are marked "In transit" by the carrier and are past their expected delivery window will be handled in the following manner:
1. A missing package case will be opened with the carrier
2. If the carrier is unable to locate and deliver your package a full refund will be issued.
Lost/Stolen packages may take up to 3 weeks to process. All successfully returned items will be credited to the account used to originally purchase the items once the items are received by us, less any taxes or import duties incurred within 14 days. Shipping charges will not be refunded on returned goods.
INCORRECT ORDERS
If you were sent an incorrect order, please contact us immediately and we will issue you a return shipping label. A full refund will be applied upon the return of the incorrect part.
If you need to return an item or have questions about returns, please contact us at info@secondhandmods.com.
We reserve the right to refuse returns of items when they do not meet the conditions defined above.
RETURNED ORDERS DUE TO INCORRECT ADDRESS OR CUSTOMS INFO
Orders returned due to incorrect address or customs info submitted by the buyer at the time of purchase will receive a refund for the order less any shipping fees. A refund will only be issued after the parts have been inspected and are found in the same condition as they were when they were originally shipped to the customer.
